The W. Edwards Deming Institute Blog

Posts Tagged ‘value stream’

Customer Focus with a Deming Perspective

There are few managers today that would say their organization doesn’t focus on customers. It is fairly accepted that in order to proposer a business needs to convince customers to pay. But I find most organizations I interact with don’t do a decent job of focusing on customers (so customers are provided much worse service […]

User Gemba

Gemba is a Japanese term for “the real place” or in management terms “where the important action takes place.” The most common use of the term “gemba,” in a management context, is with respect to define where the important work is done within an organization. Deming organizations, and lean organizations, have managers that spend their […]