The W. Edwards Deming Institute Blog

Posts Tagged ‘systems thinking’

Customer Satisfaction is Not Enough

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability To succeed over the long term organizations must seek not to satisfy customers but to delight customers. Employees need to understand how customers actually use their product or service. And then they need to use this knowledge to continually improve the value delivered […]

Why Deming / Why Now / Working to transform “our” system

Guest blog by Dennis Sergent, Principal Consultant, Sergent Results Group Like many people, my introduction to W. Edwards Deming was the NBC Special (termed a “Whitepaper”),  “If Japan Can, Why Can’t We?”  His questions within resonated with me immediately, as I was a new supervisor for Bell Telephone.  “What can we do to work smarter, not harder?” […]

Four-Day Seminar with Dr. Deming Videos

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The W. Edwards Deming Institute provides online access to a recording, from 1992, of Dr. Deming’s Four-Day Seminar. There is a cost for viewing these videos; remember we do make many videos available online for no charge including: If Japan […]

In Search of Excellence

Post by Bill Bellows, Deputy Director, The Deming Institute “A product or service possesses quality if it helps someone and enjoys a sustainable market.” W. Edwards Deming  “Quality is defined by doing it right the first time.” Phillip Crosby “There is not a day I don’t think about what Dr. Deming meant to us. Deming is […]

Why Deming / Why Now

Post by Bill Bellows, Deputy Director, The Deming Institute.    Previously published by Quality Digest. In February 1990, W. Edwards Deming traveled to Western Connecticut State University (WCSU) in Danbury, CT to deliver three lectures, an afternoon session with students, immediately followed by one with faculty and staff of the business school, followed by an evening lecture […]

The Neuroscience of Deming by JW Wilson

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This webcast shows JW Wilson’s presentation, The Neuroscience of Deming, at the 2012 Annual Deming Conference. In a previous post I wrote about this presentation which included a couple clips from the presentation. Now we have the full presentation on our YouTube channel: […]

Do You See What I See – Bill Bellows

Guest post by John Hunter. This webcast shows Bill Bellows’ presentation, Do You See What I See, at the 2012 Annual Deming Conference. Bill is now the Deputy Director of The W. Edwards Deming Institute®. I previously posted on a snippet from this presentation: How Did We Do on the Test?. As long as we […]

Standardization With a Systems View Allows Creativity to Flourish

Guest post by John Hunter. We all benefit from standardization every day. We can plug our devices into a wall outlet and power them. We can get a replacement battery and have it work as expected. We can type on the keyboard without thinking because the keys are the same on each keyboard. We can […]

Management is Prediction

This guest post is an excerpt from Ed Baker’s book (pages 47-48), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org.   Find a recent interview with Ed on the topic of this blog post at this link. Deming’s criterion of knowledge is whether it helps us to predict and not whether we discover truth, […]