The W. Edwards Deming Institute Blog

Posts Tagged ‘service’

Kevin Murphy’s Presentation: Application and Lessons of Deming’s Perspective on Leadership

Kevin Murphy’s presentation at the 14th In2:InThinking Annual Forum Weekend Conference: Application and Lessons of Deming’s Perspective on Leadership: Kevin is the President at Triumph Accessory Services. After graduating from the Deming Scholars program at Fordham University he worked for GE Aircraft Engines. When GE decided to sell off the units providing engine and airframe […]

Case Study: Adopting a Deming Management System in a Service Company

Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a thesis at the Naval Postgraduate School). The thesis aims to study the practical aspects of implementing a W. Edwards Deming-based quality program within a particular trucking company, Mason Transporters I am thankful the Navy makes such documents available […]

From Chaos to Process at Fitness Matters

From Chaos to Process at Fitness Matters, a Deming Institute podcast (download podcast) with Travis Timmons, owner of Fitness Matters and Kelly Allan, Senior Associate of Kelly Allan Associates and Chair of the Deming Institute Advisory Board. Travis: A few years ago I would ask is there was any issues or things that could be […]

Adaptation of the 14 Points to Medical Service

Dr. Deming’s 14 points for management have been put into various specific contexts by people over the years. Dr. Paul Batalden and Dr. Loren Vorlicky of the Health Services Research Center translated them into a health care context. Dr. Deming included their work in Out of Crisis, pages 201-202: 6. Restructure training.   a. Develop the […]

Using Deming’s Management Ideas at an Auto Repair Company for the Last 30 Years

Louis Altazan, President of AGCO Automotive Corporation discusses the success AGCO has had applying Deming’s management system to their service organization (car repair). Listen to the podcast. Auto repair is basically finding root cause. If you don’t find the root cause, the problem is going to come back. You can’t just go in and make […]

Quality Beginnings: Deming and Madison, Wisconsin

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz. While the intense focus on quality movement in the 1980s did not become the dominant way to run an organization like many of us thought it would, it still became one of society’s major influences. […]

Do We Need to Find Management Ideas from Our Industry?

Quite often people are concerned that our industry isn’t the same as some example. And often this leads to concerns that we can’t use the ideas. Deming’s management system is not prescriptive. There is not a recipe for how to implement the ideas in your organization. This often frustrates people. But the lack of prescriptive […]