The W. Edwards Deming Institute Blog

Posts Tagged ‘root cause’

Stratify Data to Hone in on Special Causes of Problems

We have a tendency to focus on special causes even when poor results are due to common causes within the system. To improve results that are due to the system trying to determine the specific problem with any bad result and fix that problem is an inefficient strategy. But there are times when seeking the […]

Using Deming’s Management Ideas at an Auto Repair Company for the Last 30 Years

Louis Altazan, President of AGCO Automotive Corporation discusses the success AGCO has had applying Deming’s management system to their service organization (car repair). Listen to the podcast. Auto repair is basically finding root cause. If you don’t find the root cause, the problem is going to come back. You can’t just go in and make […]