The W. Edwards Deming Institute Blog

Posts Tagged ‘respect for people’

Restaurant Week (An elementary look at quality culture fundamentals)

Guest post by David Kachoui (previously published in Quality Progress, August 2014): Director of Business Development at Natech Plastics To celebrate “Restaurant Week,” my daughter’s first-grade class recently turned its classroom into a restaurant for a day. Parents were patrons. Students ran operations. Upon arrival, we were greeted by a polite, 6-year-old host with a […]

How Sawtooth Botanical Garden is Transforming Thanks to Deming

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Kat Vanden Heuvel, Executive Director at Sawtooth Botanical Garden, shares how Deming principles have changed the way people think and work at her organization in this video with Nicole Luisi of Aileron. Kat discusses how the 2 1/2 day Deming seminar she attended […]

Comparing Lean Thinking and Dr. Deming’s Management Ideas

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This webcast shows Sarah Pavelka’s presentation, Deming and Lean: The Disparities and Similarities, at the 2012 Annual Deming Conference. Sarah co-authored Tool Time for Lean with David Langford. In a previous post I wrote about this presentation which included a few selected clips […]

Fixing Education: A Model That Works, by Bette Moen

Guest post by John Hunter. This webcast shows Bette Moen’s presentation, Fixing Education: A Model That Works, at the 2012 Annual Deming Conference. Bette is the founder and director of Cedar Crest Academy. Cedar Crest pays close personal attention to each student and adjusts the system to their needs and strengths. The system is adapted […]

The price of dignity at work: one company says $20

Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at https://dignityatworkproject.com/.    Follow this link to listen to our first podcast with Lori. Monitoring employees’ time in the restroom is not okay. If you believe monitoring employees’ time in the restroom will materially improve your company’s bottom line, refer to […]

Video of W. Edwards Deming at Western Connecticut State University in 1990

Presentation by W. Edwards Deming at Western CT State University – February 1990 We are being ruined by best efforts without knowledge. Sure we want best efforts but guided with knowledge. Efforts guided by instinct do more harm than good. Our problem is best efforts. At about the 50 minute point in the presentation Dr. […]

Creating a Deep Commitment to Delighting Customers

Those organizations that can delight customers today and take the steps today that position the organization to delight customers in the future will prosper and grow. But building and maintaining a management culture that reinforces delighting customers and long term thinking is quite difficult. I have trouble finding businesses that are focused on delighting customers. […]