“Let’s fix the problem, not fix the employee.” The passion Jim McIngvale (“Mattress Mack”) of Gallery Furniture has for customers – and the Deming approach – comes through in this short but powerful interview with QualityMatters.
Tagged: respect for people
In this presentation, Peter Scholtes gives an entertaining and useful look at the types of personal attitudes toward change.
Peter Senge reflects on efforts to transform education systems across the United States.
The new edition of The New Economics includes an introduction by Kevin Edwards Cahill and a new chapter by Kelly Allan.
One of the most pre-eminent philosophers in the world, Alasdair MacIntyre cites Deming at length in his 2016 book, Ethics in the Conflicts of Modernity.
Industry can help provide the solution for our educational problems. But ultimately, education will provide the solution for our industry problems.