The W. Edwards Deming Institute Blog

Posts Tagged ‘psychology’

Why Dr. Deming’s Work is So Important to Me

Guest post by Mark Graban While my work is usually associated with the term “Lean” and the lessons from the Toyota Production System, some of my earliest learning and inspiration for improvement came from the work of W. Edwards Deming. I don’t think I learned anything about Deming or his work as an undergraduate Industrial […]

Curiosity, Learning, Knowledge, and Improvement with Tim Higgins

Tim Higgins provided the Deming 101 presentation at our 2016 annual conference – Curiosity, Learning, Knowledge, and Improvement: Tim starts off by saying that some people think Deming’s life was about variation but Deming’s purpose for understanding variation was to learn. This insight is wise. Quotes are useful to provide focus but that can also […]

Countering Confirmation Bias

The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. – Daniel J. Boorstin After you decide that Deming’s ideas seem valuable you must act to adopt new methods in order to benefit from what you have learned. This takes many forms and I have discussed many possible steps in that […]

Using Deming’s Ideas When Your Organization Doesn’t

If people asked Dr. Deming what they should do if they tried to get their company to adopt Deming’s ideas on management and the company wouldn’t he often suggested working on their resume and applying to other companies. Of course a tricky part of this decisions is determining how much effort to put into getting […]

Transforming the Management System of an Organization

In response to our request asking what topics readers would like to see addressed on our blog, Dan Bracewell said: I’d like to see some posts about how to implement change in an organization. How does one get an organization to start looking at itself as a system? How does one get the organization to […]

Change the Situation – Get a Different Result

David Langford’s presentation at the 2015 Deming in Education conference starts with a clip from Clare Crawford Mason’s PBS presentation on Mt. Edgecumbe High School, in Sitka, Alaska. Deming was a champion of the individual. He would go into companies and he would just berate management, but he loved the workers… He would say things […]

Using Outdated Management Practices Can Be Very Costly

Readers of this blog are aware of the problems created by using quotas: Achieved the goal by not the aim (2013) – The Futility of a Numerical Goal (2014), Distorting the System, Distorting the Data or Improving the System (2013), Dr. Deming on the problems with targets or goals. Wells Fargo to pay $150 million-plus […]

Finding Joy In Learning: Applying Deming’s Theory to Schools

Presentation by Michael King and Jane Kovacs at the 2015 Deming in Education conference – Finding Joy In Learning: Applying Deming’s Theory to Schools. The speakers work for Quality Learning Australasia (QLA). QLA’s website has quite a bit of useful information. One of the tools they used in the presentation is a Lotus diagram which […]