The W. Edwards Deming Institute Blog

Posts Tagged ‘psychology’

Export anything to a friendly country except American management

One of the reasons quotes by W. Edwards Deming are so popular is that he had an incredible understanding of the practice of management. Another reason they are popular is he had a sense of humor that was captured well in several popular quotes. This quote is included on the back of The Deming Management […]

Why Some Things in Education Work….and Others Don’t

Presentation by JW Wilson at our 2015 Deming in Education conference: Why Some Things in Education Work….and Others Don’t: There is a mismatch between what science knows and what education does. This is true in education and management. We are not very effective at adjusting existing practices based on new knowledge. In his presentation JW […]

From Chaos to Process at Fitness Matters

From Chaos to Process at Fitness Matters, a Deming Institute podcast (download podcast) with Travis Timmons, owner of Fitness Matters and Kelly Allan, Senior Associate of Kelly Allan Associates and Chair of the Deming Institute Advisory Board. Travis: A few years ago I would ask is there was any issues or things that could be […]

Silos to Systems: Presentation by Lisa Snyder

Silos to Systems: Our Journey to World Class – presentation by Lisa Snyder at the First Annual Deming in Education conference. In one of the videos included in the presentation we hear this quote In this model you really are a team of teachers. And that is a shift in mindset a shift in thinking […]

The Schools Our Children Deserve by Alfie Kohn

Alfie Kohn starts with an excellent discussion his fear of applying business improvement ideas in the education setting. …And yet, Dr. Deming’s work offered some principles at an abstract level that when pulled out of a workplace context turn out to be equally revolutionary, powerful, and constructive in virtually any other kind of environment, including […]

How to Use Data and Avoid Being Mislead by Data

One of the four areas of Deming’s management system is “understanding variation.” The core principle underlying that concept is using data to improve while understanding what data is and is not telling you. The mistakes in interpreting data are very often related to mistaking natural variation in data as meaningful. Combining this with our brains […]

Quality Improvement in Maternity Services: How Deming Can Help

Guest post by Victoria Morgan The quality of maternity services in England is in the spotlight. National audits have shown that whilst outcomes have improved significantly over the last decade there is marked variation in outcomes that cannot be explained by clinical and social risk factors (Mothers and Babies: Reducing Risk through Audits and Confidential […]

Eliminate Slogans, Exhortations and Targets

Point 10 on W. Edwards Deming’s list of 14 points for western management: Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus […]

“Our Problems Are Different” – Not Really

It is very common for people to see their situation as special and so different that they can only learn about management from some situation identical to the one they face. But this is a misunderstanding of what learning about better management practices is about. It isn’t an effort to find practices to copy. It […]