The W. Edwards Deming Institute Blog

Posts Tagged ‘organization as a system’

The Degree of Interdependence

Dr. Deming discusses the interdependence of business in: Managing the Organization as a System. For example, in a bowling team each one plays his one solos, on the other hand in an orchestra it is all interdependence. They work together as a system. I’d say that the degree of interdependence is probably greater in a […]

Creating Technology Solutions that are Appropriate Given the System Context

Kentaro Toyama‘s presentation at the 2016 Annual Deming Institute Conference – Geek Heresy: Technology’s Law of Amplification From the website for Kentaro’s book, Geek Heresy “Toyama’s research reminds us that there are few one-size-fits-all solutions. If technology is going to improve the lives of the world’s poorest, it must be grounded in a deep understanding […]

Eliminating Sales Commissions at Air Force One

At Air Force One, the word team means something Over the past few years, Air Force One CEO Greg Guy did away with commission pay for all sales associates and general managers. “The performance has been great and I would never consider going back,” he says. Of the HVAC contractor’s 170 employees, pay changed for […]

Everybody Thinking, Learning and Doing

In this presentation Dan Jones discusses what we (with an understanding of Deming’s ideas) can see as an aspect of the Deming chain reaction: Focusing on quality and then time the consequence is that we lower costs. Rather than focusing initially on costs as most people do and then somehow hoping that quality and time […]

Deming’s Ideas Applied at Intermountain Healthcare Since 1988

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Here is another of those articles: How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts by Brent James and Lucy Savitz (2011). Since 1988, Intermountain Healthcare has applied to healthcare-delivery the insights of W. […]

David Langford Presentation on Motivation and System Improvement

David Langford’s presentation at our 2015 annual conference was titled: Education – Implementation Intentions and Automatization. David included a clip from one of my favorite shows, Utopia (called Dreamland in USA) with a vivid example of a performance appraisal experience. David also discusses the problems created by using extrinsic motivation to drive improved measures. As […]

Software Code Reviews from a Deming Perspective

Software code review is the practice of reviewing the software code written by colleagues on your software development team. Like many practices the form it takes can vary quite a bit. W. Edwards Deming stated in Out of the Crisis: Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass […]

Stratify Data to Hone in on Special Causes of Problems

We have a tendency to focus on special causes even when poor results are due to common causes within the system. To improve results that are due to the system trying to determine the specific problem with any bad result and fix that problem is an inefficient strategy. But there are times when seeking the […]

Creating the Foundation for a Learning Organization

Cliff and Jane Norman (Profound Knowledge Products, Inc.) presented a session at our 2016 annual conference titled: Applying Deming’s Philosophy and Theory to Create the Foundation for a Learning Organization. Cliff, quoting Brian Joiner in the presentation: It takes one kind of brains to start something, it takes a different type of brains to sustain […]