The W. Edwards Deming Institute Blog

Posts Tagged ‘managing people’

The price of dignity at work: one company says $20

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori.   Monitoring employees’ time in the restroom is not okay. If you believe monitoring employees’ time in the restroom will materially improve your company’s bottom line, refer to item #1, and please keep […]

Educate New Managers on Their New Responsibilities

Far too often companies promote employees into management positions and expect them to fulfill the obligations of their new position without helping prepare them to meet their new responsibilities. People who excelled at doing their non-supervisory job often have little education or experience to succeed with their new responsibilities. Managing a software development team is […]

Transforming the Management System of an Organization

In response to our request asking what topics readers would like to see addressed on our blog, Dan Bracewell said: I’d like to see some posts about how to implement change in an organization. How does one get an organization to start looking at itself as a system? How does one get the organization to […]

Optimize the Overall System Not the Individual Components

From Dr. Deming’s last interview; published in Industry Week magazine. The results of a system must be managed by paying attention to the entire system. When we optimize sub-components of the system we don’t necessarily optimize the overall system. This is true when looking at the people as Dr. Deming mentions. It is also true […]

Better Meetings for Your Organization

Meetings are often frustrating for those spending time sitting through them. The solutions proposed for this issue often seem not very well thought out to me. The various traits (frequency, length, detailed agendas or not etc.) of meetings are useful or harmful depending on the circumstances. This is similar to Deming’s ideas on management, I […]

Eliminate Slogans, Exhortations and Targets

Point 10 on W. Edwards Deming’s list of 14 Points for western management: Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus […]

Institute Leadership

Point 7 in Dr. Deming’s 14 obligations of management: Institute leadership (see point 12 and Chapter 8 in Out of the Crisis). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers. […]

Reactions to “If Japan Can, Why Can’t We”

We recently announced the availability of the 1980 NBC News special report, “If Japan Can, Why Can’t We,” that introduced Dr. Deming to the USA business community. Many people have enjoyed viewing that program. Here we collect some of the reactions that have been posted online. If Japan Can, Why Can’t We? A Retrospective by […]