The W. Edwards Deming Institute Blog

Posts Tagged ‘management’

Using Checklists to Reduce Process Variation and Improve Results

The Checklist Manifesto by Atul Gawande is a wonderful book about how to create systems that work. At the core the Checklist Manifesto is about determining the critical process conditions and creating a system to assure that the those process items are properly handled. In the book Atul Gawande paraphrases Daniel Boorman, veteran pilot who […]

Using Outdated Management Practices Can Be Very Costly

Readers of this blog are aware of the problems created by using quotas: Achieved the goal by not the aim (2013) – The Futility of a Numerical Goal (2014), Distorting the System, Distorting the Data or Improving the System (2013), Dr. Deming on the problems with targets or goals. Wells Fargo to pay $150 million-plus […]

My First Trip To Japan by Peter Scholtes

The Philadelphia Area Council for Excellence organized a tour to visit businesses Japan in 1985 and learn from them. 38 people participated in the trip including Peter Scholtes; William Hunter (my father); Brian and Laurel Joiner; Myron Tribus; and David and Carole Schwinn (David and Carole are presenting at our annual conference in September). Peter […]

Export anything to a friendly country except American management

One of the reasons quotes by W. Edwards Deming are so popular is that he had an incredible understanding of the practice of management. Another reason they are popular is he had a sense of humor that was captured well in several popular quotes. This quote is included on the back of The Deming Management […]

“Our Problems Are Different” – Not Really

It is very common for people to see their situation as special and so different that they can only learn about management from some situation identical to the one they face. But this is a misunderstanding of what learning about better management practices is about. It isn’t an effort to find practices to copy. It […]

Institute Leadership

Point 7 in Dr. Deming’s 14 obligations of management: Institute leadership (see point 12 and Chapter 8 in Out of the Crisis). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers. […]

Deming’s Management Ideas Evolved Into the System of Profound Knowledge

W. Edwards Deming spent decades refining his thoughts on management and refining how to present those thoughts. That thinking culminated in what he call the System of Profound Knowledge (SoPK). When people think of Dr. Deming they often think of the use of statistics and control charts, the Plan Do Study Act (PDSA) cycle, the […]

Lean Blog Podcast with Kevin Cahill

Lean Blog Podcast #238 – Kevin Cahill, on his Grandfather, W. Edwards Deming (download). Quote from Kevin in the podcast: Somebody at any level does have some sphere of influence that they can impact… by just thinking from a systems standpoint, by looking at the organization differently than some of the other folks who view […]