Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.
In this presentation, Peter Scholtes gives an entertaining and useful look at the types of personal attitudes toward change.
The new edition of The New Economics includes an introduction by Kevin Edwards Cahill and a new chapter by Kelly Allan.
Peter Scholtes explores myths about the practice of quality management, the importance of viewing the organization as a system, and using the new lens to inform your leadership.
Bill Bellows looks at “step changes” and how they relate to quality.