The W. Edwards Deming Institute Blog

Posts Tagged ‘leadership’

Jobs to be Done

In Clayton Christensen’s new book, Competing Against Luck, the authors delve into the importance of gaining a deep understanding of what your customers desire. The book lays out a Theory of Jobs to be Done in a very compelling way. To me this is a great example of extending Deming’s ideas with a great deal […]

Leadership and the New Science

Leadership and the New Science: Learning about Organizations from an Orderly Universe by Margaret Wheatley does a good job of exploring how to view organizations as a system. A quote by Meg Wheatley from an interview long after the publication of the book does a good job of capturing the ideas explored in the book: […]

Leadership Principles of Dr. W. Edwards Deming, Presentation by Joyce Orsini

In this presentation at the Reliability Conference Joyce Orsini discusses the Leadership Principles of Dr. W. Edwards Deming. Joyce in an emeritus Board Member of The W. Edwards Deming Institute, editor of The Essential Deming, and Director of the former Deming Scholars MBA Program at Fordham University Graduate School of Business. She discusses various topics […]

Institute Leadership

Point 7 in Dr. Deming’s 14 obligations of management: Institute leadership (see point 12 and Chapter 8 in Out of the Crisis). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers. […]

Paula Marshall’s Presentation at Our 2015 Conference on Using Deming’s Ideas at The Bama Companies

Paula Marshall, CEO of The Bama Companies, tells us about her experiences with Dr. Deming and his influence on the family business in her presentation at out 2015 annual conference. Also see Paula’s presentation at the 2014 Deming Conference Webcast. Speaking of the long term relationship with McDonald’s (currently $250 million a year): McDonald’s in […]

Myth: If You Can’t Measure It, You Can’t Manage It

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth. W. Edwards Deming, The New Economics, page 35. One of the quotes you will see quite frequently “incorrectly” attributed to Dr. Deming is “if you can’t measure it, you can’t manage it.” I suppose you could […]

Using Deming’s Management Ideas at an Auto Repair Company for the Last 30 Years

Louis Altazan, President of AGCO Automotive Corporation discusses the success AGCO has had applying Deming’s management system to their service organization (car repair). Listen to the podcast. Auto repair is basically finding root cause. If you don’t find the root cause, the problem is going to come back. You can’t just go in and make […]

Creativity Inc. – Using Deming’s Ideas at Pixar

Ed Catmull co-founded Pixar with Steve Jobs and John Lasseter. In Ed’s book, Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration, he discusses how important Deming’s ideas were to his efforts to help make Pixar what it is today. As we struggled to get Pixar off the ground, Deming’s […]