The W. Edwards Deming Institute Blog

Posts Tagged ‘government’

Creativity: Presentation by Heather Groom

Guest post by John Hunter Heather Groom’s presentation on Creativity at our Deming in Public Administration seminar. In discussing the roadblocks to creativity she mentioned the imposter syndrome. I have seen imposter syndrome mentioned very frequently recently (the last year or two). I find it interesting how concepts become popular and are widely shared for […]

Public Administration: Past, Present, and Future

Professor Ravi Roy, Director of the W. Edwards Deming Incubator for Public Affairs at Southern Utah University spoke at the Deming Management in Public Administration Conference earlier this year on Public Administration: Past, Present, and Future. Quoting Denzau and North (from Shared Mental Models: Ideologies and Institutions, I believe) Systemic transformations are rooted in a […]

Exploring Complex Problems Using Systems Thinking

Cornell Policy Review published a special issue exploring the application of systems thinking to public policy problems. Graduate students were given an introduction to systems thinking and then applied the concepts to address issues their field. Students applied systems thinking to a wide array of problems, and they reported finding DSRP [distinctions, systems, relationships, and […]

Quality Beginnings: Deming and Madison, Wisconsin

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz. While the intense focus on quality movement in the 1980s did not become the dominant way to run an organization like many of us thought it would, it still became one of society’s major influences. […]

Quality Comes to City Hall

Out of the Crisis included a couple pages (245-7) that Dr. Deming asked my father to write on the efforts to apply Deming’s management ideas at the City of Madison (the first effort to do so in the public sector as far as I know). This article provides more details on that effort and is […]

Applying Deming’s Management Ideas at the Maine State Prison

Jon Parker learned about Deming’s management ideas while serving in the United States Navy. The Navy had a huge effort to use Deming’s ideas (under the Total Quality Leadership) in order to improve performance, especially during the 1980’s and 1990’s. After leaving the Navy Jon went to work at the maximum security Maine State Prison […]

Do We Need to Find Management Ideas from Our Industry?

Quite often people are concerned that our industry isn’t the same as some example. And often this leads to concerns that we can’t use the ideas. Deming’s management system is not prescriptive. There is not a recipe for how to implement the ideas in your organization. This often frustrates people. But the lack of prescriptive […]