The W. Edwards Deming Institute Blog

Posts Tagged ‘culture’

Human Resources in the Post Deming Era

Guest post by John Hunter, founder of curiouscat.com (in 1996). At the 1994 Ohio Quality and Productivity Forum conference, Peter Scholtes and Mary Jenkins shared their presentation, Human Resources in the Post Deming Era: Mary Jenkins: The vast majority of our time is spent discussing business strategies, product strategies and very little time, proportionately, is […]

Leading The Transformation Process

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Leading The Transformation Process, Barbara Lawton’s presentation at the 1993 Ohio Quality and Productivity Forum conference: Aim of Deming’s System of Profound Knowledge in Barbara’s words (building on Deming’s quote “provide jobs and more jobs“). Create value for customers, ourselves […]

What is a system?

Guest post by Keith Sparkjoy, vice president of the Sparkjoy Foundation, originally featured as a post at www.keithsparkjoy.com.  Follow this link to listen to our first podcast with Keith. Dictionary definition: “a collection of parts that make up a whole”. Deming took this one step further by postulating that every system must have an aim. Many systems evolve without their “designers” […]

Break the Cycle

Post by Bill Bellows, Deputy Director, The Deming Institute Russell Ackoff had a profound capacity for using stories to educate his audiences about the basic concepts of managing systems, both in his lectures and in his books. He also had a profound way with words. One of my favorites is his warning that “it’s better to […]

The Ethics of Quality

Guest blog by Dennis Sergent, Principal Consultant, Sergent Results Group  (Follow this link to find Dennis’ previous guest blog) There is a strong correlation between quality and ethics. Leadership’s demonstration of their philosophy and practice of ethical behavior impacts the whole organization in education, government or commercial enterprises.  In the June 1994 issue of ASQ Quality Progress, Marion Steeples offered […]

Book Review – The Mind at Work: Valuing the intelligence of the American Worker

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Mike Rose is a wonderful writer with a host of books to his name. The Mind at Work: Valuing the intelligence of the American Worker (2004) looks at the mental dimension of work that is often dismissed […]

Applying Quality as a Business Strategy at Hallmark Building Supplies

Guest post by John Hunter. This webcast shows Louie Paynter’s presentation, Hallmark Building Supplies’ Approach to Applying Quality as a Business Strategy, at the 2012 Annual Deming Conference. I have written about this presentation in 2013 with a few selected clips from the presentation. Now we have added the full presentation to our YouTube channel: […]

Management is Prediction

This guest post is an excerpt from Ed Baker’s book (pages 47-48), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org.   Find a recent interview with Ed on the topic of this blog post at this link. Deming’s criterion of knowledge is whether it helps us to predict and not whether we discover truth, […]