The W. Edwards Deming Institute Blog

Posts Tagged ‘case study’

Applying Quality as a Business Strategy at Hallmark Building Supplies

Guest post by John Hunter. This webcast shows Louie Paynter’s presentation, Hallmark Building Supplies’ Approach to Applying Quality as a Business Strategy, at the 2012 Annual Deming Conference. I have written about this presentation in 2013 with a few selected clips from the presentation. Now we have added the full presentation to our YouTube channel: […]

Transforming Jet-Hot by Viewing the Organization as a System

Guest post by John Hunter. Jet-Hot‘s story provides an example of applying Deming’s work to transform a real enterprise. Gordon McGilton and Dennis Sergent share evidence from their experience that will help others transform their enterprises by focusing on their system and aim. Jet-Hot was undergoing bankruptcy, with all the problems that entails. They used […]

Applying W. Edwards Deming’s Ideas in Software Development

Guest post by John Hunter. This video shows Poorani Jeyaseker’s presentation, The Role of W. Edwards Deming in Today’s IT, at the 2015 Deming Research Seminar. Poorani explains how the management system drives behavior that is not useful to the organization. The business team asks for estimates for software development. Those estimates are treated as […]

Improving the Management System with an Understanding of Deming

In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. Joseph talks about how they worked to use Deming’s ideas even though much of the management system was not within their control (so they had to accept the system had aspects that fight against creating […]

Kevin Murphy’s Presentation: Application and Lessons of Deming’s Perspective on Leadership

Kevin Murphy’s presentation at the 14th In2:InThinking Annual Forum Weekend Conference: Application and Lessons of Deming’s Perspective on Leadership: [Vimeo plays the video automatically – which is obviously an extremely bad Ux practice. Even using their code to disable autoplay of the video doesn’t work. So I have removed the embedded video. You may view […]

Eliminating Sales Commissions at Air Force One

At Air Force One, the word team means something Over the past few years, Air Force One CEO Greg Guy did away with commission pay for all sales associates and general managers. “The performance has been great and I would never consider going back,” he says. Of the HVAC contractor’s 170 employees, pay changed for […]

Deming’s Ideas Applied at Intermountain Healthcare Since 1988

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Here is another of those articles: How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts by Brent James and Lucy Savitz (2011). Since 1988, Intermountain Healthcare has applied to healthcare-delivery the insights of W. […]

The Failure of “The Livonia Philosophy” at my GM Plant

Guest post by Mark Graban As I wrote about in my first post, my first job out of college was at the GM Livonia Engine Plant, outside of Detroit. General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. If possible, I […]

Using Dr. Deming’s Ideas at Baptist Memorial Health Care

Skip Steward, Chief Improvement Office (CIO) for Baptist Memorial Health Care Corporation in Memphis, Tennessee is the latest guest on the Deming Podcast (download the podcast). Dr. Deming’s thinking continues to influence me, not only in things like PDSA thinking, but also in some of those other fundamental principles around constancy of purpose, around how […]

Case Study: Adopting a Deming Management System in a Service Company

Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a thesis at the Naval Postgraduate School). The thesis aims to study the practical aspects of implementing a W. Edwards Deming-based quality program within a particular trucking company, Mason Transporters I am thankful the Navy makes such documents available […]