Tagged: business
Peter Scholtes – Leading Quality: Some Practical Approaches to the Managers New Job
Peter Scholtes explores myths about the practice of quality management, the importance of viewing the organization as a system, and using the new lens to inform your leadership.
New York Label & Box: A Deming-Inspired Company
NYLB is putting Deming’s ideas into action, to great success.
Customer Satisfaction is Not Enough
To succeed over the long term, organizations must seek not to satisfy customers but to delight them.
Book Review – The Tyranny of Metrics
Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Jerry Z. Muller’s The Tyranny of Metrics (2018) is a book that I believe Dr. Deming would...
Applying Deming’s Management Ideas at the Great Plains Coca Cola Bottling Company
Guest post by John Hunter. This webcast shows Bob Browne’s presentation, Profound Knowledge of the Real Thing, at the 2012 Annual Deming Conference. Bob is the former CEO of the Great Plains Coca Cola...
Everybody Thinking, Learning and Doing
In this presentation Dan Jones discusses what we (with an understanding of Deming’s ideas) can see as an aspect of the Deming chain reaction: Focusing on quality and then time the consequence is that...
Educate New Managers on Their New Responsibilities
Far too often companies promote employees into management positions and expect them to fulfill the obligations of their new position without helping prepare them to meet their new responsibilities. People who excelled at doing...
Jobs to be Done
In Clayton Christensen’s new book, Competing Against Luck, the authors delve into the importance of gaining a deep understanding of what your customers desire. The book lays out a Theory of Jobs to be...
Deadly Disease of Management: Emphasis on Short-term Profits
One of Dr. Deming’s 7 deadly diseases is: Emphasis on short-term profits: short-term thinking It is easy to focus on short term goals and use a somewhat simple short term figure to measure success....
