The W. Edwards Deming Institute Blog

Posts Tagged ‘14 points’

The Deming Dimension by Henry Neave

The Deming Dimension by Henry Neave provides good historical background and then a well presented explanation of Deming’s ideas on management. It is one of the best books to read to learn about Deming’s ideas. The book includes a forward by W. Edwards Deming: The prevailing system of management has smothered the individual, and consequently […]

Break Down Barriers Between Departments

Some of W. Edwards Deming’s 14 obligations of management have opponents that argue the reverse is wise. Some believe it is good to “motivate” people by making them fearful, for example. Others believe in selecting suppliers for the moment based on whoever gives the cheapest quote today. But some of the 14 obligations don’t really […]

Minimize Total Cost

End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust. Point 4 in Dr. W. Edwards Deming’s 14 Points for Management This point is one of the less controversial points (at least […]

Quality Improvement in Maternity Services: How Deming Can Help

Guest post by Victoria Morgan The quality of maternity services in England is in the spotlight. National audits have shown that whilst outcomes have improved significantly over the last decade there is marked variation in outcomes that cannot be explained by clinical and social risk factors (Mothers and Babies: Reducing Risk through Audits and Confidential […]

A Perspective on Deming’s Ideas

Here is a long document looking at Deming’s ideas, written by Raphael Vitalo – Deming Revisited: The Real Quality Model for Commerce. The document explores Dr. Deming’s ideas in depth and provides the authors viewpoint. In my opinion, it is an interesting read. I would disagree with some statements and some characterizations but it is […]

Eliminate Slogans, Exhortations and Targets

Point 10 on W. Edwards Deming’s list of 14 points for western management: Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus […]

Institute Training on the Job

“Institute training on the job” is point 8 in W. Edwards Deming’s 14 points for management. Dr. Deming’s management system was focused on creating a work environment that allowed people to take pride in their work by letting them contribute fully. So many workplaces waste the abilities of people and in doing so demoralize them […]

Institute Leadership

Point 7 in Dr. Deming’s 14 obligations of management: Institute leadership (see point 12 and Chapter 8 in Out of the Crisis). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers. […]

Before Deming’s 14 Points for Management

The French Deming Association has a mission to implement the management theory designed by Deming. They offer The New Economics and Out of the Crisis in French as well as other related books. Their web site also offers several interesting papers including: Before Deming’s 14 Points for Management by Jean-Marie Gogue, The French Deming Association. […]

Create Constancy of Purpose

The purpose of creating constancy of purpose is to maximize the benefits to the organization of the other facets of Deming’s management system. It is not an end, it is the means to an end.