The W. Edwards Deming Institute Blog

Archive for the ‘theory of knowledge’ Category

3rd Edition of The New Economics Has Been Released

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The new edition of The New Economics includes an introduction by Kevin Cahill (the Executive Director of The W. Edwards Deming Institute® and W. Edwards Deming’s grandson). This new 3rd Edition (published 25 years after the 1st edition) also includes a new chapter […]

An Ongoing Conversation with Ed Baker, Episode #1 – January 28, 2019

Post by Bill Bellows, Deputy Director, The Deming Institute, featuring highlights of ongoing conversations with Ed Baker, author of The Symphony of Profound Knowledge (created in partnership with Aileron.org), and a Trustee Emeritus of The Deming Institute. In this first episode, Ed and I share our interpretations of Continuous Improvement and Continual Improvement and why we believe Dr. […]

Why Deming / Why Now / Working to transform “our” system

Guest blog by Dennis Sergent, Principal Consultant, Sergent Results Group Like many people, my introduction to W. Edwards Deming was the NBC Special (termed a “Whitepaper”),  “If Japan Can, Why Can’t We?”  His questions within resonated with me immediately, as I was a new supervisor for Bell Telephone.  “What can we do to work smarter, not harder?” […]

In Search of Excellence

Post by Bill Bellows, Deputy Director, The Deming Institute “A product or service possesses quality if it helps someone and enjoys a sustainable market.” W. Edwards Deming  “Quality is defined by doing it right the first time.” Phillip Crosby “There is not a day I don’t think about what Dr. Deming meant to us. Deming is […]

Ron Moen’s Presentation: Prediction is the Problem

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog. The video shows the presentation by Ron Moen, Prediction is the Problem, at our 2012 annual conference. A previous post on our blog in 2013 included a clip from this talk and explored Ron’s thoughts which might be of interest if you […]

Do You See What I See – Bill Bellows

Guest post by John Hunter. This webcast shows Bill Bellows’ presentation, Do You See What I See, at the 2012 Annual Deming Conference. Bill is now the Deputy Director of The W. Edwards Deming Institute®. I previously posted on a snippet from this presentation: How Did We Do on the Test?. As long as we […]

Anyone Can Cut Costs, Look Good and Go Out of Business

Guest post by Edward Martin Baker.   A version of this post originally appeared on Aileron.org. Years ago, a “friend” who thought he was a mechanic, as did I, offered to improve my car’s performance. He removed parts of the engine, fiddled around with them, and reassembled them. When he finished, I saw some of the […]

Jobs to be Done

In Clayton Christensen’s new book, Competing Against Luck, the authors delve into the importance of gaining a deep understanding of what your customers desire. The book lays out a Theory of Jobs to be Done in a very compelling way. To me this is a great example of extending Deming’s ideas with a great deal […]

Countering Confirmation Bias

The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. – Daniel J. Boorstin After you decide that Deming’s ideas seem valuable you must act to adopt new methods in order to benefit from what you have learned. This takes many forms and I have discussed many possible steps in that […]