The W. Edwards Deming Institute Blog

Archive for the ‘systems thinking’ Category

Leaders Can Make Music

Guest Blog by Edward Martin Baker From Ed’s recently published book, The Symphony of Profound Knowledge: W. Edwards Deming’s Score for Leading, Performing, and Living in Concert, published in partnership with Aileron. Foreword by the family of W. Edwards Deming. An example of a system, well optimized, is a good orchestra. The players are not […]

Red Beads and Profound Knowledge: Deming and Quality of Education

Sharon Lohr presented the 2014 American Statistical Association (ASA) Deming Lecture – Red Beads and Profound Knowledge: Deming and Quality of Education (slides with notes and references). Dr. Lohr earned her doctorate in statistics from the University of Wisconsin-Madison, where she learned about Deming’s philosophy and met Dr. Deming. Quoting W. Edwards Deming in her […]

The Transformation is Everybody’s Job

W. Edwards Deming’s 14th point is: Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job. One important point to note is that quotes lose a great deal when taken out of context. You can also find quotes by Dr. Deming, such as: “As I use the term here, […]

What Business are We In?

That quote is from The New Economics, published in 1993. Still today many companies would benefit greatly from adopting this thinking. So often companies fail to focus on the needs of customers. So often companies focus on the short term to the detriment of long term success. We would all be better off if more […]

Exploring Measurement, Presentation by Ian Bradbury

Ian Bradbury presented on Exploring Measurement at our 2016 annual conference. As usual his presentation is packed with great information. I strongly recommend watching (also see links to more presentations by him below). At the very beginning of his talk, Ian says Stuff happens a lot and nothing results from that. But sometimes stuff happens […]

The Degree of Interdependence

Dr. Deming discusses the interdependence of business in: Managing the Organization as a System. For example, in a bowling team each one plays his one solos, on the other hand in an orchestra it is all interdependence. They work together as a system. I’d say that the degree of interdependence is probably greater in a […]

Creating Technology Solutions that are Appropriate Given the System Context

Kentaro Toyama‘s presentation at the 2016 Annual Deming Institute Conference – Geek Heresy: Technology’s Law of Amplification From the website for Kentaro’s book, Geek Heresy “Toyama’s research reminds us that there are few one-size-fits-all solutions. If technology is going to improve the lives of the world’s poorest, it must be grounded in a deep understanding […]

Eliminating Sales Commissions at Air Force One

At Air Force One, the word team means something Over the past few years, Air Force One CEO Greg Guy did away with commission pay for all sales associates and general managers. “The performance has been great and I would never consider going back,” he says. Of the HVAC contractor’s 170 employees, pay changed for […]

Everybody Thinking, Learning and Doing

In this presentation Dan Jones discusses what we (with an understanding of Deming’s ideas) can see as an aspect of the Deming chain reaction: Focusing on quality and then time the consequence is that we lower costs. Rather than focusing initially on costs as most people do and then somehow hoping that quality and time […]