The W. Edwards Deming Institute Blog

Archive for the ‘systems thinking’ Category

3rd Edition of The New Economics Has Been Released

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The new edition of The New Economics includes an introduction by Kevin Cahill (the Executive Director of The W. Edwards Deming Institute® and W. Edwards Deming’s grandson). This new 3rd Edition (published 25 years after the 1st edition) also includes a new chapter […]

An Ongoing Conversation with Ed Baker, Episode #1 – January 28, 2019

Post by Bill Bellows, Deputy Director, The Deming Institute, featuring highlights of ongoing conversations with Ed Baker, author of The Symphony of Profound Knowledge (created in partnership with Aileron.org), and a Trustee Emeritus of The Deming Institute. In this first episode, Ed and I share our interpretations of Continuous Improvement and Continual Improvement and why we believe Dr. […]

What is a system?

Guest post by Keith Sparkjoy, vice president of the Sparkjoy Foundation, originally featured as a post at www.keithsparkjoy.com.  Follow this link to listen to our first podcast with Keith. Dictionary definition: “a collection of parts that make up a whole”. Deming took this one step further by postulating that every system must have an aim. Many systems evolve without their “designers” […]

Break the Cycle

Post by Bill Bellows, Deputy Director, The Deming Institute Russell Ackoff had a profound capacity for using stories to educate his audiences about the basic concepts of managing systems, both in his lectures and in his books. He also had a profound way with words. One of my favorites is his warning that “it’s better to […]

Customer Satisfaction is Not Enough

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability To succeed over the long term organizations must seek not to satisfy customers but to delight customers. Employees need to understand how customers actually use their product or service. And then they need to use this knowledge to continually improve the value delivered […]

Change Management – Post Change Evaluation and Action

Guest post by John Hunter, who founded curiouscat.com in 1996. Change is difficult in most organizations. It is easiest to just keep doing what has been done. Once something has reached a point where the need for change has been acknowledged how the organization proceeds is important. The first part of the process isn’t in […]

Four-Day Seminar with Dr. Deming Videos

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The W. Edwards Deming Institute provides online access to a recording, from 1992, of Dr. Deming’s Four-Day Seminar. There is a cost for viewing these videos; remember we do make many videos available online for no charge including: If Japan […]

In Search of Excellence

Post by Bill Bellows, Deputy Director, The Deming Institute “A product or service possesses quality if it helps someone and enjoys a sustainable market.” W. Edwards Deming  “Quality is defined by doing it right the first time.” Phillip Crosby “There is not a day I don’t think about what Dr. Deming meant to us. Deming is […]