The W. Edwards Deming Institute Blog

Archive for the ‘systems thinking’ Category

What is a system?

Guest post by Keith Sparkjoy, vice president of the Sparkjoy Foundation, originally featured as a post at www.keithsparkjoy.com.  Follow this link to listen to our first podcast with Keith. Dictionary definition: “a collection of parts that make up a whole”. Deming took this one step further by postulating that every system must have an aim. Many systems evolve without their “designers” […]

Break the Cycle

Post by Bill Bellows, Deputy Director, The Deming Institute Russell Ackoff had a profound capacity for using stories to educate his audiences about the basic concepts of managing systems, both in his lectures and in his books. He also had a profound way with words. One of my favorites is his warning that “it’s better to […]

Customer Satisfaction is Not Enough

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability To succeed over the long term organizations must seek not to satisfy customers but to delight customers. Employees need to understand how customers actually use their product or service. And then they need to use this knowledge to continually improve the value delivered […]

Change Management – Post Change Evaluation and Action

Guest post by John Hunter, who founded curiouscat.com in 1996. Change is difficult in most organizations. It is easiest to just keep doing what has been done. Once something has reached a point where the need for change has been acknowledged how the organization proceeds is important. The first part of the process isn’t in […]

Four-Day Seminar with Dr. Deming Videos

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The W. Edwards Deming Institute provides online access to a recording, from 1992, of Dr. Deming’s Four-Day Seminar. There is a cost for viewing these videos; remember we do make many videos available online for no charge including: If Japan […]

In Search of Excellence

Post by Bill Bellows, Deputy Director, The Deming Institute “A product or service possesses quality if it helps someone and enjoys a sustainable market.” W. Edwards Deming  “Quality is defined by doing it right the first time.” Phillip Crosby “There is not a day I don’t think about what Dr. Deming meant to us. Deming is […]

Restoring Joy and Meaning to Learning

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability David Langford has taken his experience with applying Deming’s ideas to education to his position as the Superintendent of Ingenium schools in Los Angeles, California. The focus of Ingenium is “restoring joy and meaning to learning.” David talks about how Ingenium schools are […]

Why Deming / Why Now

Post by Bill Bellows, Deputy Director, The Deming Institute.    Previously published by Quality Digest. In February 1990, W. Edwards Deming traveled to Western Connecticut State University (WCSU) in Danbury, CT to deliver three lectures, an afternoon session with students, immediately followed by one with faculty and staff of the business school, followed by an evening lecture […]

Two Tweets & A Blog

Guest blog by Bob Browne, author of Sys-Tao – Western Logic and Eastern Flow and former Chairman and CEO of the Great Plains Coca-Cola Bottling Company Tweet One The question, “If Japan can, why can’t we?” conjures up the works of W. Edwards Deming. It also begs another question, “If the Japanese so easily understood […]