The W. Edwards Deming Institute Blog

Archive for the ‘respect for people’ Category

Tis the season….for performance appraisals

Post by Bill Bellows Some years ago, I read an article on performance appraisals and was inspired to contact the columnist in response to their invitation for feedback.    While I did not receive a reply, here is my feedback, which may inspire others to seize a moment in the coming months (or years) to […]

Deming’s Principles of Professional Practice

This post is an excerpt from Ed Baker’s book (pages 104-105), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org. About Aileron At Aileron, we fervently believe privately held business fuels free enterprise and raises the quality of life for us all. As businesses move beyond the start-up phase, a systematic approach to your […]

The Transformed Map of a Recovering Management Accountant

This post is an excerpt from Ed Baker’s book (pages 140-141), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org. About Aileron At Aileron, we fervently believe privately held business fuels free enterprise and raises the quality of life for us all. As businesses move beyond the start-up phase, a systematic approach to your […]

The price of dignity at work: one company says $20

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori.   Monitoring employees’ time in the restroom is not okay. If you believe monitoring employees’ time in the restroom will materially improve your company’s bottom line, refer to item #1, and please keep […]

Don’t Gamble with your Company’s Culture

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori.   “Our growth is hurting our culture.” “We need more structure, but I’m afraid it will kill our culture.” “Our culture is perfect. We don’t have processes and rules. We hire great people and […]

Video of W. Edwards Deming at Western Connecticut State University in 1990

Presentation by W. Edwards Deming at Western CT State University – February 1990 We are being ruined by best efforts without knowledge. Sure we want best efforts but guided with knowledge. Efforts guided by instinct do more harm than good. Our problem is best efforts. At about the 50 minute point in the presentation Dr. […]

Creating a Deep Commitment to Delighting Customers

Those organizations that can delight customers today and take the steps today that position the organization to delight customers in the future will prosper and grow. But building and maintaining a management culture that reinforces delighting customers and long term thinking is quite difficult. I have trouble finding businesses that are focused on delighting customers. […]

The Transformation is Everybody’s Job

W. Edwards Deming’s 14th point is: Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job. One important point to note is that quotes lose a great deal when taken out of context. You can also find quotes by Dr. Deming, such as: “As I use the term here, […]