The W. Edwards Deming Institute Blog

Archive for the ‘respect for people’ Category

Command-and-Control Management Style delivers the wrong message

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/    Follow this link to listen to our first podcast with Lori. My son, Ben, was written up at work for calling off so he could evacuate Florida ahead of Hurricane Irma’s landfall.  You can read about it in The Washington Post.  Seriously. Irma – a […]

Tis the season….for performance appraisals

Post by Bill Bellows Some years ago, I read an article on performance appraisals and was inspired to contact the columnist in response to their invitation for feedback.    While I did not receive a reply, here is my feedback, which may inspire others to seize a moment in the coming months (or years) to […]

Deming’s Principles of Professional Practice

This guest post is an excerpt from Ed Baker’s book (pages 104-105), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org. The distinction between the meanings of the words ethical and moral is not always clear, and often they are used interchangeably as synonyms. Ethics has been used to refer to a system of […]

The Transformed Map of a Recovering Management Accountant

This guest post is an excerpt from Ed Baker’s book (pages 140-141), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org. Dr. Tom Johnson, an economist and self-described “recovering management accountant,” is well known for his early contributions to the traditional accounting profession. His books Relevance Lost, coauthored with Robert S. Kaplan, and Relevance […]

The price of dignity at work: one company says $20

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori.   Monitoring employees’ time in the restroom is not okay. If you believe monitoring employees’ time in the restroom will materially improve your company’s bottom line, refer to item #1, and please keep […]

Don’t Gamble with your Company’s Culture

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori.   “Our growth is hurting our culture.” “We need more structure, but I’m afraid it will kill our culture.” “Our culture is perfect. We don’t have processes and rules. We hire great people and […]

Video of W. Edwards Deming at Western Connecticut State University in 1990

Presentation by W. Edwards Deming at Western CT State University – February 1990 We are being ruined by best efforts without knowledge. Sure we want best efforts but guided with knowledge. Efforts guided by instinct do more harm than good. Our problem is best efforts. At about the 50 minute point in the presentation Dr. […]

Creating a Deep Commitment to Delighting Customers

Those organizations that can delight customers today and take the steps today that position the organization to delight customers in the future will prosper and grow. But building and maintaining a management culture that reinforces delighting customers and long term thinking is quite difficult. I have trouble finding businesses that are focused on delighting customers. […]