The W. Edwards Deming Institute Blog

Archive for the ‘respect for people’ Category

Customer Satisfaction and The Deming Way at Gallery Furniture

Guest post by John Hunter, founder of curiouscat.com (in 1996). This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Over the years we really learned to check your understanding with the customers. Dr. Deming taught us those type of things. … […]

Purpose: To Benefit All Stakeholders

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Statement on the purpose of a corporation from the Business Roundtable, August 2019: …we share a fundamental commitment to all of our stakeholders… Delivering value to our customers… Investing in our employees… Dealing fairly and ethically with our suppliers… Supporting the communities in […]

Deming’s Ideas in Action: Trader Joe’s Culture

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog. An understanding of Deming’s System of Profound Knowledge provides new lenses* to view the world. Those lenses allow you to see clearly what before you may not have noticed. And that clear vision can help managers lead their organizations more effectively. We […]

Deming on Management: Psychology

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). This is the second of a series of posts that will provide resources for those interested in particular topics related to W. Edwards Deming’s ideas on management. The first post explored the PDSA cycle. Psychology Dr. Deming’s System of Profound […]

Human Resources in the Post Deming Era

Guest post by John Hunter, founder of curiouscat.com (in 1996). At the 1994 Ohio Quality and Productivity Forum conference, Peter Scholtes and Mary Jenkins shared their presentation, Human Resources in the Post Deming Era: Mary Jenkins: The vast majority of our time is spent discussing business strategies, product strategies and very little time, proportionately, is […]

A Practical Approach to Change: Some Strategies and Tools by Peter Scholtes

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Peter Scholtes shared his thoughts on A Practical Approach to Change: Some Strategies and Tools at the 1991 Ohio Quality and Productivity Forum conference. In this presentation, Peter gives an entertaining and useful look at the types of personal attitudes toward change (explorers, […]

Peter Senge on the Creation of a Post-Industrial Theory and Practice of Education

Post by Bill Bellows, Deputy Director, The Deming Institute On April 16-18, 1999, The Deming Institute hosted its annual spring conference in Tacoma, Washington, featuring keynotes from Russell Ackoff, Jamshid Gharajedaghi, and Tom Johnson.   I attended at the end of a family vacation, a mini-van roadtrip from our home in southern California, with earlier stops at Yosemite, […]

3rd Edition of The New Economics Has Been Released

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The new edition of The New Economics includes an introduction by Kevin Cahill (the Executive Director of The W. Edwards Deming Institute® and W. Edwards Deming’s grandson). This new 3rd Edition (published 25 years after the 1st edition) also includes a new chapter […]

The Ethics of Quality

Guest blog by Dennis Sergent, Principal Consultant, Sergent Results Group  (Follow this link to find Dennis’ previous guest blog) There is a strong correlation between quality and ethics. Leadership’s demonstration of their philosophy and practice of ethical behavior impacts the whole organization in education, government or commercial enterprises.  In the June 1994 issue of ASQ Quality Progress, Marion Steeples offered […]