The W. Edwards Deming Institute Blog

Archive for the ‘psychology’ Category

Don’t Gamble with your Company’s Culture

Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori. “Our growth is hurting our culture.” “We need more structure, but I’m afraid it will kill our culture.” “Our culture is perfect. We don’t have processes and rules. We […]

Leaders Can Make Music

Guest post by Edward Martin Baker.   A version of this post originally appeared on Aileron.org.  An example of a system, well optimized, is a good orchestra. The players are not there to play solos as prima donnas, each one trying to catch the ear of the listener. They are there to support each other. Individually […]

Video of W. Edwards Deming at Western Connecticut State University in 1990

Presentation by W. Edwards Deming at Western CT State University – February 1990 We are being ruined by best efforts without knowledge. Sure we want best efforts but guided with knowledge. Efforts guided by instinct do more harm than good. Our problem is best efforts. At about the 50 minute point in the presentation Dr. […]

Public Administration: Past, Present, and Future

Professor Ravi Roy, Director of the W. Edwards Deming Incubator for Public Affairs at Southern Utah University spoke at the Deming Management in Public Administration Conference earlier this year on Public Administration: Past, Present, and Future. Quoting Denzau and North (from Shared Mental Models: Ideologies and Institutions, I believe) Systemic transformations are rooted in a […]

Creating a Deep Commitment to Delighting Customers

Those organizations that can delight customers today and take the steps today that position the organization to delight customers in the future will prosper and grow. But building and maintaining a management culture that reinforces delighting customers and long term thinking is quite difficult. I have trouble finding businesses that are focused on delighting customers. […]

David Langford Presentation on Motivation and System Improvement

David Langford’s presentation at our 2015 annual conference was titled: Education – Implementation Intentions and Automatization. David included a clip from one of my favorite shows, Utopia (called Dreamland in USA) with a vivid example of a performance appraisal experience. David also discusses the problems created by using extrinsic motivation to drive improved measures. As […]

Tim Higgins on Psychology and Intrinsic Motivation

Listen to the Deming Institute Podcast with Tim Higgins, Quality Engineer for NASA and President of the In2:InThinking Network (download podcast). Also see our recent post on Tim’s presentation at our last annual conference: Curiosity, Learning, Knowledge, and Improvement with Tim Higgins. When I read The New Economics lightbulbs started going on, some understanding of […]

Creating the Foundation for a Learning Organization

Cliff and Jane Norman (Profound Knowledge Products, Inc.) presented a session at our 2016 annual conference titled: Applying Deming’s Philosophy and Theory to Create the Foundation for a Learning Organization. Cliff, quoting Brian Joiner in the presentation: It takes one kind of brains to start something, it takes a different type of brains to sustain […]