The W. Edwards Deming Institute Blog

Archive for the ‘psychology’ Category

Leaders Can Make Music

Guest Blog by Edward Martin Baker From Ed’s recently published book, The Symphony of Profound Knowledge: W. Edwards Deming’s Score for Leading, Performing, and Living in Concert, published in partnership with Aileron. Foreword by the family of W. Edwards Deming. An example of a system, well optimized, is a good orchestra. The players are not […]

Public Administration: Past, Present, and Future

Professor Ravi Roy, Director of the W. Edwards Deming Incubator for Public Affairs at Southern Utah University spoke at the Deming Management in Public Administration Conference earlier this year on Public Administration: Past, Present, and Future. Quoting Denzau and North (from Shared Mental Models: Ideologies and Institutions, I believe) Systemic transformations are rooted in a […]

Creating a Deep Commitment to Delighting Customers

Those organizations that can delight customers today and take the steps today that position the organization to delight customers in the future will prosper and grow. But building and maintaining a management culture that reinforces delighting customers and long term thinking is quite difficult. I have trouble finding businesses that are focused on delighting customers. […]

David Langford Presentation on Motivation and System Improvement

David Langford’s presentation at our 2015 annual conference was titled: Education – Implementation Intentions and Automatization. David included a clip from one of my favorite shows, Utopia (called Dreamland in USA) with a vivid example of a performance appraisal experience. David also discusses the problems created by using extrinsic motivation to drive improved measures. As […]

Tim Higgins on Psychology and Intrinsic Motivation

Listen to the Deming Institute Podcast with Tim Higgins, Quality Engineer for NASA and President of the In2:InThinking Network (download podcast). Also see our recent post on Tim’s presentation at our last annual conference: Curiosity, Learning, Knowledge, and Improvement with Tim Higgins. When I read The New Economics lightbulbs started going on, some understanding of […]

Creating the Foundation for a Learning Organization

Cliff and Jane Norman (Profound Knowledge Products, Inc.) presented a session at our 2016 annual conference titled: Applying Deming’s Philosophy and Theory to Create the Foundation for a Learning Organization. Cliff, quoting Brian Joiner in the presentation: It takes one kind of brains to start something, it takes a different type of brains to sustain […]

Why Dr. Deming’s Work is So Important to Me

Guest post by Mark Graban While my work is usually associated with the term “Lean” and the lessons from the Toyota Production System, some of my earliest learning and inspiration for improvement came from the work of W. Edwards Deming. I don’t think I learned anything about Deming or his work as an undergraduate Industrial […]

Curiosity, Learning, Knowledge, and Improvement with Tim Higgins

Tim Higgins provided the Deming 101 presentation at our 2016 annual conference – Curiosity, Learning, Knowledge, and Improvement: Tim starts off by saying that some people think Deming’s life was about variation but Deming’s purpose for understanding variation was to learn. This insight is wise. Quotes are useful to provide focus but that can also […]