The W. Edwards Deming Institute Blog

Archive for the ‘psychology’ Category

Command-and-Control Management Style delivers the wrong message

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/    Follow this link to listen to our first podcast with Lori. My son, Ben, was written up at work for calling off so he could evacuate Florida ahead of Hurricane Irma’s landfall.  You can read about it in The Washington Post.  Seriously. Irma – a […]

Fixing Education: A Model That Works by Bette Moen

Guest post by John Hunter. This webcast shows Bette Moen’s presentation, Fixing Education: A Model That Works, at the 2012 Annual Deming Conference. Bette is the founder and director of Cedar Crest Academy. Cedar Crest pays close personal attention to each student and adjusts the system to their needs and strengths. The system is adapted […]

Tis the season….for performance appraisals

Post by Bill Bellows Some years ago, I read an article on performance appraisals and was inspired to contact the columnist in response to their invitation for feedback.    While I did not receive a reply, here is my feedback, which may inspire others to seize a moment in the coming months (or years) to […]

Collaborating to Improve Government Performance

Guest post by John Hunter. This webcast shows Phil Landesberg’s presentation, Collaborating to Improve Government Performance, at the 2015 Deming Research Seminar. I have known Phil for many years having served with him on the board of the Washington DC Deming User’s group. I also worked at the Office of Secretary of Defense Quality Management […]

The price of dignity at work: one company says $20

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori.   Monitoring employees’ time in the restroom is not okay. If you believe monitoring employees’ time in the restroom will materially improve your company’s bottom line, refer to item #1, and please keep […]

Applying W. Edwards Deming’s Ideas in Software Development

Guest post by John Hunter. This video shows Poorani Jeyaseker’s presentation, The Role of W. Edwards Deming in Today’s IT, at the 2015 Deming Research Seminar. Poorani explains how the management system drives behavior that is not useful to the organization. The business team asks for estimates for software development. Those estimates are treated as […]

Don’t Gamble with your Company’s Culture

Guest post by Lori Fry, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori.   “Our growth is hurting our culture.” “We need more structure, but I’m afraid it will kill our culture.” “Our culture is perfect. We don’t have processes and rules. We hire great people and […]

Leaders Can Make Music

Guest post by Edward Martin Baker.   A version of this post originally appeared on Aileron.org.  An example of a system, well optimized, is a good orchestra. The players are not there to play solos as prima donnas, each one trying to catch the ear of the listener. They are there to support each other. Individually […]