Five years ago, a CEO made the bold decision to introduce a $70,000 minimum salary for all of his 120 staff. What happened next is classic Deming.
Category: Deming Philosophy
Does your organization need “re-tuning”? Drs. Doug Stilwell and Randy Peters of Drake University discuss the pitfalls of both over- and under-managing.
“We’re living in prison, under the tyranny of the prevailing style of management, a style of interaction between people, between teams, between divisions, between competitors. We need to throw overboard our theories and practices of the present, and build afresh.” – W. Edwards Deming
Are you struggling with what data to collect and how to use them to better lead your organization? Dr. Donald J. Wheeler to the rescue in his short and easy read, Understanding Variation: The Key to Managing Chaos.
Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.
“Let’s fix the problem, not fix the employee.” The passion Jim McIngvale (“Mattress Mack”) of Gallery Furniture has for customers – and the Deming approach – comes through in this short but powerful interview with QualityMatters.