Category: Deming Philosophy
“Let’s fix the problem, not fix the employee.” The passion Jim McIngvale (“Mattress Mack”) of Gallery Furniture has for customers – and the Deming approach – comes through in this short but powerful interview with QualityMatters.
Are you managing the parts of your company, or the way the parts interact with each other? We look to Toyota Motor Corporation for insight.
Business Roundtable puts the many before the few.
Are you using analysis to solve problems at your company? Try synthesis instead! For help, John Hunter directs us to this still-mind-blowing talk from Dr. Russell Ackoff, author of The Art of Problem Solving.
Is Trader Joe’s “doing Deming”? Explore what this iconic company says about its values – and how they put those words into practice.
A fresh look at Mike Tveite’s presentation, “The Deming Philosophy: New Ways To Think About The World.”
Psychology is one of the 4 components of SoPK. But what Deming meant by “Psychology” isn’t the same thing as what’s covered in a psyche 101 course.
This presentation from Peter Scholtes and Mary Jenkins at the 1994 Ohio Quality and Productivity Forum conference is still all too relevant to today’s challenges in Human Resources.
Interested in understanding the PDSA (Plan – Do – Study – Act) cycle? Here are a whole bunch of resources for you.
Barbara Lawton’s presentation explores the interaction between personal transformation and organizational transformation.