Category: Appreciation for a System
Part 2 of True Improvement vs Illusion of Progress, a presentation by Peter Scholtes.
Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.
The fourth post in our “Deming on Management” series, dive deeply into a wealth of resources on Appreciation for a System – one of the four aspects of Deming’s System of Profound Knowledge (SoPK).
Advisory Council Member Bill Bellows shares an as-yet unheard anecdote on siloed decision making from visionary Russ Ackoff.
Are you managing the parts of your company, or the way the parts interact with each other? We look to Toyota Motor Corporation for insight.
Are you using analysis to solve problems at your company? Try synthesis instead! For help, John Hunter directs us to this still-mind-blowing talk from Dr. Russell Ackoff, author of The Art of Problem Solving.
“Humans create systems all the time…How well any of these systems function, how effective and efficient they are, often comes down to how well the parts cooperate to support the aim.”
Bill Bellows looks at “step changes” and how they relate to quality.
Bill Bellows discusses using the Deming approach to turn things around – whether prompted by a crisis or an essential effort in an organization’s continued success.
To succeed over the long term, organizations must seek not to satisfy customers but to delight them.