Category: Deming Philosophy
Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.
The fourth post in our “Deming on Management” series, dive deeply into a wealth of resources on Appreciation for a System – one of the four aspects of Deming’s System of Profound Knowledge (SoPK).
Advisory Council Member Bill Bellows shares an as-yet unheard anecdote on siloed decision making from visionary Russ Ackoff.
What are five ingredients of true improvement? Peter Scholtes gives us answers as well as a 7-step model for improvement in this timeless presentation.
“Let’s fix the problem, not fix the employee.” The passion Jim McIngvale (“Mattress Mack”) of Gallery Furniture has for customers – and the Deming approach – comes through in this short but powerful interview with QualityMatters.
Are you managing the parts of your company, or the way the parts interact with each other? We look to Toyota Motor Corporation for insight.
Business Roundtable puts the many before the few.
Are you using analysis to solve problems at your company? Try synthesis instead! For help, John Hunter directs us to this still-mind-blowing talk from Dr. Russell Ackoff, author of The Art of Problem Solving.
Is Trader Joe’s “doing Deming”? Explore what this iconic company says about its values – and how they put those words into practice.
A fresh look at Mike Tveite’s presentation, “The Deming Philosophy: New Ways To Think About The World.”