Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.
Author: Guest Post
Katie Groves, College Business Manager, reflects on this gathering of Deming experts, enthusiasts, and the Deming-curious.
Industry can help provide the solution for our educational problems. But ultimately, education will provide the solution for our industry problems.
Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori. My son, Ben, was written up at work...