Doug Stilwell shares insights into how to make the “right” decisions for your organization.
Author: Guest Post
Professor Doug Stilwell of Drake University takes a look at what we can learn from – and how we might address – the COVID-19 crisis using the Deming Philosophy.
Does your organization need “re-tuning”? Drs. Doug Stilwell and Randy Peters of Drake University discuss the pitfalls of both over- and under-managing.
“We’re living in prison, under the tyranny of the prevailing style of management, a style of interaction between people, between teams, between divisions, between competitors. We need to throw overboard our theories and practices of the present, and build afresh.” – W. Edwards Deming
Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.
Katie Groves, College Business Manager, reflects on this gathering of Deming experts, enthusiasts, and the Deming-curious.
Industry can help provide the solution for our educational problems. But ultimately, education will provide the solution for our industry problems.