The W. Edwards Deming Institute Blog

Baking Apple Pies Using the Deming Management System

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Paula Marshall, the CEO of the Bama Companies, discusses her adoption of Deming principles at Bama Companies. In the podcast she discusses going to see a Dr. Deming 4 day seminar in 1990 and then working with him for 3 years on bringing new management thinking to the Bama Companies. And she continues with the experience continuing to use Deming’s ideas to manage.

Bama Companies is best known for being the single supplier of the famous Apple dessert pies to McDonalds. McDonalds actually brought Paula to the Deming seminar in order to help their supplier improve. And Paula, Bama and McDonalds have enjoyed the benefits of that active focus on helping suppliers improve for decades now.

Book cover: Sweet as Pie - Tough as Nails

In the podcast she discusses her experience working with Dr. Deming as she tried to improve the performance appraisals at Bama Companies. Eventually she finally understood why Dr. Deming called for the elimination of the annual performance appraisal. And for the last few decades Bama Companies has benefited from eliminating that wasteful and damaging process from their business.

Paula’s latest book is Sweet as Pie: Tough as Nails.

Related: Deming Podcast: The Deming Journey at New York Label & Box WorksHallmark Building Supplies: Applying Deming as a Business Strategy


Categorised as: continual improvement, Dr. Deming


2 Comments

  1. Kelly Allan says:

    In Sweet as Pie, Paula Marshall also discloses a very rough life as a young person…and her way back to finding/being who she truly is. A very good read on its own, and especially for those who might be struggling with achieving their dreams. Meeting her in person was a thrill, too. So genuine and generous.

  2. Presentation by Paula Marshall, CEO, The Bama Companies at The W. Edwards Deming Institute 2014 annual conference.

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