The W. Edwards Deming Institute Blog

Peter Scholtes on Managing People and Motivation

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Peter Scholtes on understanding people and why they behave as they do; from his presentation at the 2008 Deming Institute conference in Madison, Wisconsin.

In the presentation he discussed the 6 leadership competencies from his book, The Leader’s Handbook, which is based on Deming’s ideas on management. Peter was one of those who taught seminars with Deming.

He recommends several excellent books:

His also discusses Frederick Herzberg, who looked into the question of how you motivate people? And he found the answer that you can’t.

Related: What Really Motivates Us?Managers Should Focus on Eliminating De-motivationBuild an Environment Where Intrinsic Motivation FlourishesReward and Incentive Programs are Ineffective — Even Harmful by Peter Scholtes


Watch Peter’s entire presentation, An Introduction to Dr. Deming’s Teachings:


Categorised as: events, psychology, respect for people, video


3 Comments

  1. “When trying to reengage people’s innate desire to take pride in their work there is often a need to transform their expectations. Many have had to repress their desire to do great work and seek extrinsic motivation (through awards, money, etc.)…”

  2. “Extrinsic” motivation (to get a reward or avoid a punishment) is much less effective than “intrinsic” (a commitment to doing something for its own sake)…

  3. […] of Secretary of Defense Quality Management Office where we brought in the experts he mentioned (Peter Scholtes, Bill Scherkenbach, Heero Hacquebord..) to help the Department of Defense […]

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