Incomplete communication often creates problems. You often don’t have to ask why 5 times to figure out the weakness in communication that lead to trouble. Over and over again most organization would find the problem was created, or grew, because someone that could have helped didn’t know what others knew. Making communication explicit and obvious, [...]
The Improvement Guide is a fantastic book on using the PDSA cycle well. The 2nd edition was published in 2009. The power of applying the PDSA cycle properly is huge. It leads to successful improvements which is important. Using the PDSA cycle also reinforces many aspects of applying Dr. Deming’s principles. Together with Leader’s Handbook [...]
Mt. Edgecumbe High School, in Sitka, Alaska was featured in the last 10 minutes of the three part series, Quality Or Else, aired on PBS (created by the same team that created the NBC White paper If Japan Can… Why Can’t We – Lloyd Dobyns and Clare Crawford-Mason). Mt. Edgecumbe High School gained international recognition [...]
From Lean Thinking by James Womack and Daniel Jones (page 126): the management of Wiremold was soon enrolled in the Deming seminars. As Orrie Fiume notes, “Deming’s Fourteen Points were a perfect fit with our values and we loved the principles. There was only one problem: Deming teaches what he called a “Theory of Management,” [...]