The W. Edwards Deming Institute Blog

Posts Tagged ‘systems thinking’

Deming Podcasts #3: David Langford on Improving Education

In this episode of The W. Edward Deming Institute Podcast Tripp Babbitt interviews David Langford. David serves on the advisory board of the Institute and is the CEO and founder of Langford International. David discusses using Deming’s ideas to improve the education system in this edition of the Deming Institute podcast series (download). You can […]

Sourced Quotes by W. Edwards Deming

Dr. Deming was very quotable. There are a great number of wonderful quotes. They capture ideas well and are powerful. Without context though quotes can be mis-interpreted. And without context they lose much of the power they have when understood within the management system Dr. Deming had in mind. I have been working on compiling […]

Deming Library Video with Dr. Deming Discussing the 14 Points

The clip above begins with Dr. Deming discussing a facet of the Deming chain reaction: With better quality and lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken from the Deming Starter Library on […]

Approaching Sustainability Using Deming’s Thinking

Excerpt from panel discussion on Deming and Sustainability with Andrew KcKeon at the 2013 Deming Institute Fall Conference. Andrew mentions Clayton Christensen’s work with the innovators dilemma which I also think is very worthwhile. Andrew also says: Systems thinking and addressing sustainability is the end of externalities. Because what it says is those aren’t external, […]

Process Thinking at Patagonia

Randy Harward spoke at the 2013 Deming Institute annual conference on applying Deming management methods and sustainability and Patagonia. It was better because designers and developers went from being just people who bought things, and marketed them, to people who had to understand and solve problems throughout the whole process. They became process engineers, every […]

Applying Deming’s Management Thinking at Patagonia

Randy Harward spoke at the 2013 Deming Institute annual conference on applying Deming management methods and sustainability and Patagonia. I was hired to take care of this huge volume of returns coming back from customers, we had so many quality problems. I was managing customer service and all the systems required to handle this huge […]

Support of Top Management is Not Sufficient

Support of top management is not sufficient. It is not enough that top management comity themselves for life to quality and productivity. They must know what it is that they are committed to — that is, what they must do. These obligations can not be delegated. Support is not enough: action is required. – W. […]

Deming 101: Understanding Systems

In this segment of Ian Bradbury’s talk at the 2013 W. Edwards Deming Institute conference he looks at how your view of the system effects what solutions seem reasonable. If you only view part of the system the solutions you come to can often have negative consequences. And often those consequences are pushed off in […]

Deming 101 with Ian Bradbury

This is the first webcast excerpt from the 2013 Annual conference of The W. Edwards Deming Institute we have posted. This is from Ian Bradbury’s presentation: Deming 101. This is a system [of management] and within each of these areas there are powerful ideas but a large part of the value of this comes in […]