The W. Edwards Deming Institute Blog

Posts Tagged ‘respect for people’

Eliminate Slogans, Exhortations and Targets

Point 10 on W. Edwards Deming’s list of 14 points for western management: Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus […]

Reactions to “If Japan Can, Why Can’t We”

We recently announced the availability of the 1980 NBC News special report, “If Japan Can, Why Can’t We,” that introduced Dr. Deming to the USA business community. Many people have enjoyed viewing that program. Here we collect some of the reactions that have been posted online. If Japan Can, Why Can’t We? A Retrospective by […]

If Japan Can, Why Cant We? – 1980 NBC Special Report

It is very hard for us today to remember (or learn if we are too young) what the situation was like in 1980 (see the bottom of the post for some data on the economy at that time). Specifically two areas were very different back then: the USA economy and the media landscape. On June […]

Alfie Kohn on Systems Thinking, Human Behavior and Education

Alfie Kohn, author of Punished by Rewards, No Contest: the Case Against Competition and many other books on human behavior, management and education is the guest on this Deming Podcast. Alfie explains that, as a contrarian, he searched for issues where logic and research suggested certain action while practice differs from those expectations. His research […]

Jim Benson on Applying Deming’s Ideas to Knowledge Work

Jim Benson, founding partner of the Modus Cooperendi and co-author of Personal Kanban is the guest on this Deming Podcast. In the podcast Jim discusses how to apply Deming ideas to knowledge work. I was actively looking for a set of guiding principles around what would create an actual human oriented, self-aware way of managing […]

Adaptation of the 14 Points to Medical Service

Dr. Deming’s 14 points for management have been put into various specific contexts by people over the years. Dr. Paul Batalden and Dr. Loren Vorlicky of the Health Services Research Center translated them into a health care context. Dr. Deming included their work in Out of Crisis, pages 201-202: 6. Restructure training.   a. Develop the […]