The W. Edwards Deming Institute Blog

Posts Tagged ‘quotes’

Myth: If You Can’t Measure It, You Can’t Manage It

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth. W. Edwards Deming, The New Economics, page 35. One of the quotes you will see quite frequently “incorrectly” attributed to Dr. Deming is “if you can’t measure it, you can’t manage it.” I suppose you could […]

You Burn, I’ll Scrape

our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.” Joe Sensennbrer quoting Dr. Deming in his article, Quality Comes to City Hall This wonderful quote highlights Dr. Deming’s ability to use humor and create a simple visual to drive home a point. We can all easily see […]

All That People Need to Know is Why Their Work is Important

Motivation – nonsense. All that people need to know is why their work is important. W. Edwards Deming, From a speech at General Motors in 1992: Introduction to a System. The Essential Deming We do a great disservice to our organizations when see motivation as the cause of poor results. Your management system should nurture […]

Find Quotes by W. Edwards Deming (Including the Source)

We have added a new web application for quotes by W. Edwards Deming. We hope this will be of use to people searching for quotes by Dr. Deming. The quotes are viewable by category, such as: leadership, managing people, systems thinking and data. We provide the source for the quotes, when we have sources. For […]

A Bad System Will Beat a Good Person Every Time

A bad system will beat a good person every time W. Edwards Deming, February 1993 Deming Four Day seminar in Phoenix, Arizona (via the notes of Mike Stoecklein). So what was Dr. Deming trying to convey with this quote? It wasn’t an attempt to get people to give up trying because failure was certain. It […]

Knowledge, Personality, and Persuasive Power

As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge, personality, and persuasive power. W. Edwards Deming, The New Economics, page 116 This is a wonderful, succinct quote on the sources of influence available to a leader, and in fact everyone else too. You […]

Outdated Management Practices Don’t Die Off Easily

The following quote was provided by Eric Budd During the meeting, our division president asked Dr. Deming, “Is there hope for GM?” Dr. Deming’s reply: “Sometimes you have to wait for people to die. Eric Budd‘s comment In attempting to understand why he might say something like this, I ran across this quote, ‘A new […]

Each Person Doing What They Are Told Isn’t Enough

The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management. W. Edwards Deming, Out of the […]