The W. Edwards Deming Institute Blog

Posts Tagged ‘quotes’

Outdated Management Practices Don’t Die Off Easily

The following quote was provided by Eric Budd During the meeting, our division president asked Dr. Deming, “Is there hope for GM?” Dr. Deming’s reply: “Sometimes you have to wait for people to die. Eric Budd‘s comment In attempting to understand why he might say something like this, I ran across this quote, ‘A new […]

Each Person Doing What They Are Told Isn’t Enough

The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management. W. Edwards Deming, Out of the […]

Effort Without the Right Knowledge and Strategy is Often Wasted

Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage. W. Edwards Deming, Out of the Crisis, page 19 There are many great quotes from Dr. Deming and this is one of my favorite. To create effective organization we need management […]

Guided by Theory Not Figures

Managers must make decisions when data is unavailable or even impossible to collect. A simple example is training. The only immediate evidence is its cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. Then why does a company spend […]

Sourced Quotes by W. Edwards Deming

Dr. Deming was very quotable. There are a great number of wonderful quotes. They capture ideas well and are powerful. Without context though quotes can be mis-interpreted. And without context they lose much of the power they have when understood within the management system Dr. Deming had in mind. I have been working on compiling […]

Deming Library Video with Dr. Deming Discussing the 14 Points

The clip above begins with Dr. Deming discussing a facet of the Deming chain reaction: With better quality and lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken from the Deming Starter Library on […]

The Futility of a Numerical Goal

Guest post by Tim Higgins In discussions about goals, I typically find attempts to create two distinct categories of goals. I see the words “arbitrary goals.” Arbitrary numerical goals are believed to be bad, problematic. Some numerical goals the non-arbitrary type are believed to be useful, good, even necessary. I could find no evidence Deming […]

Support of Top Management is Not Sufficient

Support of top management is not sufficient. It is not enough that top management comity themselves for life to quality and productivity. They must know what it is that they are committed to — that is, what they must do. These obligations can not be delegated. Support is not enough: action is required. – W. […]

Dr. Deming on Leadership and Management of People

What is a leader? As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge; he himself has been transformed. He has personality and persuasive power. How may he accomplish transformation? First he has theory. He understands why the transformation would bring gain to his […]