The quotes of Dan Pink from the webcast are backed by decades of research and support W. Edwards Deming’s views on managing people. “We are not as endlessly manipulatable and predictable as you would think.” “Once a task called for even rudimentary cognitive skill a larger reward led to poorer performance.” “The best use of [...]
From The Practice of Management by Peter Drucker, The Demands of the Enterprise on the Worker (page 268): The enterprise must expect of the worker not the passive acceptance of a physical chore, but the active assumption of responsibility for the enterprise’s results. This attitude not only is necessary for organizations to prosper today, it [...]
One of the most talked about presentations at this years annual conference for The W. Edwards Deming Institute was JW Wilson’s: The Neuroscience of Deming. The talk included a great deal of detail on neuroscience which was quite interesting. While some content may have been a bit of a challenge to understand quickly, if you [...]
The Essential Deming includes (from an interview with Dr. Deming): Knowing How to Manage People Is the Single Most Important Part of Management (page 170) If factory workers are unemployed —or anyone, for that matter— it is because of bad management, and not because unemployment is inevitable. Page 171: Of course, when you talk about [...]
Fear invites wrong figures. Bearers of bad news fare badly. To keep his job, anyone may present to his boss only good news. W. Edwards Deming, page 94, The New Economics Using data to make decisions is important to effective management. But using data goes far beyond math. To make judgements we need to understand [...]
The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes [...]
Customer satisfaction is better than dissatisfaction but it is not enough. A satisfied customer will leave for another provider at the slightest provocation. They see a bit lower price – they leave. You make one minor slip up – they leave. They find some marketing effort cute – they leave. Delighted customers are very difficult [...]
Guest post by Dave Nave: I will lead one of the round table sessions at this year’s Deming Research Seminar (25th and 26th February 2013 in New York City). I thought I would share a little something of my topic. Two other roundtables will also be held: on Education led by Dr. Francis Petit and [...]
Deming’s First Theorem: Nobody gives a hoot about profit People spend a great deal of time worrying about profits and claiming credit or diverting blame for profit results. So why did Dr. Deming say “Nobody gives a hoot about profit?” He looked at the actions senior executives take and he looked at the actions that [...]
The greatest waste in America is failure to use the ability of people. … Money and time spent for training will be ineffective unless inhibitors to good work are removed. Page 53, Out of the Crisis by W. Edwards Deming The power of Dr. Deming’s ideas on management increase the more deeply they are explored. [...]