The W. Edwards Deming Institute Blog

Posts Tagged ‘leadership’

Institute Leadership

Point 7 in Dr. Deming’s 14 obligations of management: Institute leadership (see point 12 and Chapter 8 in Out of the Crisis). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers. […]

Paula Marshall’s Presentation at Our 2015 Conference on Using Deming’s Ideas at The Bama Companies

Paula Marshall, CEO of The Bama Companies, tells us about her experiences with Dr. Deming and his influence on the family business in her presentation at out 2015 annual conference. Also see Paula’s presentation at the 2014 Deming Conference Webcast. Speaking of the long term relationship with McDonald’s (currently $250 million a year): McDonald’s in […]

Myth: If You Can’t Measure It, You Can’t Manage It

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth. W. Edwards Deming, The New Economics, page 35. One of the quotes you will see quite frequently “incorrectly” attributed to Dr. Deming is “if you can’t measure it, you can’t manage it.” I suppose you could […]

Using Deming’s Management Ideas at an Auto Repair Company for the Last 30 Years

Louis Altazan, President of AGCO Automotive Corporation discusses the success AGCO has had applying Deming’s management system to their service organization (car repair). Listen to the podcast. Auto repair is basically finding root cause. If you don’t find the root cause, the problem is going to come back. You can’t just go in and make […]

Creativity Inc. – Using Deming’s Ideas at Pixar

Ed Catmull co-founded Pixar with Steve Jobs and John Lasseter. In Ed’s book, Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration, he discusses how important Deming’s ideas were to his efforts to help make Pixar what it is today. As we struggled to get Pixar off the ground, Deming’s […]

Peter Drucker Advocated a Ratio of 20 to 1 for CEO to Average Worker Pay

Dr. Deming didn’t directly address executive pay as far as I know. Executives were paid well and without much detrimental impact on companies historically. In the 1980s many CEOs started treating corporate treasuries as personal bank accounts and problems exploded. Peter Drucker had no issue with high and reasonable CEO pay, as things became more […]

Knowledge, Personality, and Persuasive Power

As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge, personality, and persuasive power. W. Edwards Deming, The New Economics, page 116 This is a wonderful, succinct quote on the sources of influence available to a leader, and in fact everyone else too. You […]

Deming Podcast with Bob Mason and Clare Crawford-Mason

In this podcast Bob Mason and Clare Crawford-Mason discuss meeting W. Edwards Deming and creating the NBC white paper – “If Japan Can, Why Can’t We?” They also discuss the decades of pursuing and promoting Deming’s management ideas, including their work co-creating the 32 volume Deming Library (which is now available from the Deming Institute) […]