The W. Edwards Deming Institute Blog

Posts Tagged ‘data’

Myth: If You Can’t Measure It, You Can’t Manage It

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth. W. Edwards Deming, The New Economics, page 35. One of the quotes you will see quite frequently “incorrectly” attributed to Dr. Deming is “if you can’t measure it, you can’t manage it.” I suppose you could […]

Analyzing Data Requires an Understanding of the System Generating the Data

This recent article, Has Uber Forced Taxi Drivers to Step Up Their Game?, explores how competition from Uber has pressured the legacy taxi business to improve customer service. In exploring whether the data supports the idea that there has been an effort to improve customer service the article mentions that complaints about taxis increased in […]

The History and Evolution of the PDSA Cycle

Ron Moen and Clifford Norman wrote a very interesting article on the history of the PDSA cycle: Clearing up myths about the Deming cycle and seeing how it keeps evolving. It is not enough to determine that a change resulted in improvement during a particular test, according to Moen, Nolan and Provost. As you build […]

Some Statistical Logic in the Management of Quality by W. Edward Deming

W. Edwards Deming wrote Some Statistical Logic in the Management of Quality to fill in some of the missing links in the use of statistical methods, with special reference to responsibilities at the management level for effective mobilization of statistical knowledge and skills. In the paper, he describes statistical control of quality as a system, […]

On the Use of Theory

On the Use of Theory is an article W. Edwards Deming published in 1956. It is one of many of his papers we have posted on our web site. Though 58 years old the ideas in the article are very useful today and yet many organizations still have not applied these ideas in their management […]

Lessons From the Red Bead Experiment with Dr. Deming

The lessons that can be illustrated using the Red Bead experiment are too many to include in this post. But we can touch on a few of the ideas. The value of the Red Bead Experiment is to provide focus to your thinking. It is hard to believe what the full Red Bead Experiment is […]

The Red Bead Experiment with Dr. W. Edwards Deming

The Red Bead Experiment is an activity Dr. Deming included in his 4 day seminars. The webcast shows excerpts of Dr. Deming carry out the Red Bead Experiment with participants from the audience. Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. This includes the fallacy […]

Employee Involvement at Western Mountaineering

Randy Harward spoke at the 2013 Deming Institute annual conference on applying Deming management methods at Western Mountaineering and Patagonia. Western Mountaineering was facing a cash flow crisis when Randy Harward took over and he strongly considered closing down. Given the problems the “only way out of the situation was to increase turns” (increase how […]

Deming 101: Theory of Knowledge and the PDSA Improvement and Learning Cycle

This webcast continues Ian Bradbury’s Deming 101 presentation looking at the Theory of Knowledge and the PDSA Learning Cycle. Commenting on Deming’s presentation of the PDSA (plan-do-study-act) cycle in 1951 Ian says It is articulated as a learning cycle. A learning cycle in which you are trying to build both knowledge of customer value and […]