The W. Edwards Deming Institute Blog

Archive for the ‘theory of knowledge’ Category

Guided by Theory Not Figures

Managers must make decisions when data is unavailable or even impossible to collect. A simple example is training. The only immediate evidence is its cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. Then why does a company spend […]

Knowledge About Psychology for Managers, from Dan Ariely

One of the four cornerstones of Dr. Deming’s management system is an understanding of psychology. Dr. Deming continued to learn and adapt based on the latest research and what to continually improve his ideas on management. To stay true to his vision, we need to continually improve our understanding based on new knowledge. Dan Ariely, […]

The Red Bead Experiment with Dr. W. Edwards Deming

The Red Bead Experiment is an activity Dr. Deming included in his 4 day seminars. The webcast shows excerpts of Dr. Deming carry out the Red Bead Experiment with participants from the audience. Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. This includes the fallacy […]

Deming 101: Theory of Knowledge and the PDSA Improvement and Learning Cycle

This webcast continues Ian Bradbury’s Deming 101 presentation looking at the Theory of Knowledge and the PDSA Learning Cycle. Commenting on Deming’s presentation of the PDSA (plan-do-study-act) cycle in 1951 Ian says It is articulated as a learning cycle. A learning cycle in which you are trying to build both knowledge of customer value and […]

2013 Annual Deming Conference Recap: Homecoming At Purdue

Guest post by Mike Stoecklein I was at Purdue University this past weekend for what I would call a “homecoming”. I did not attend this university, but I still think of this as a homecoming. The W. Edwards Deming Institute hosts an annual conference at universities around the United States. This year it is at […]

Improvement is a Learning Process

Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company. W. Edwards Deming page 139, Out of the Crisis Understanding the importance of learning is often one sign of the maturity of the improvement effort. As organizations have more success […]

Ron Moen Webcast: Prediction is the Problem

Prediction is the Problem, Ron Moen’s presentation at the 2012 Annual Deming Conference. “Planning requires prediction. Prediction requires a theory.” In the video Ron Moen talks about the Associates for Process Improvement model for improvement. The enhanced PDSA cycle includes an explicit focus on prediction in the planing phase and then evaluation of that prediction […]

Attributing Fault to the Person Without Considering the System

Fundamental attribution error: attribute fault or defect to the individual without first considering the systemic effect. When we fall into this trap the system is not improved. What we want to do is when we find poor results is think about how the system can be improved to consistently produce better results. By using management […]

Theory of Knowledge: Can We Trust Our Memories?

Dr. Deming’s included the the theory of knowledge (how do we know that what we “know” is so) as one of the four inter-related components of his management system. How to apply an understanding of the theory of knowledge within the management system for their organization often gives people trouble. Lets look at how to […]

The Neuroscience of Deming

One of the most talked about presentations at this years annual conference for The W. Edwards Deming Institute was JW Wilson’s: The Neuroscience of Deming. The talk included a great deal of detail on neuroscience which was quite interesting. While some content may have been a bit of a challenge to understand quickly, if you […]