The W. Edwards Deming Institute Blog

Archive for the ‘psychology’ Category

Quality Comes to City Hall

Out of the Crisis included a couple pages (245-7) that Dr. Deming asked my father to write on the efforts to apply Deming’s management ideas at the City of Madison (the first effort to do so in the public sector as far as I know). This article provides more details on that effort and is […]

Monta Akin on The 20 Year Deming Journey at the Leander Independent School District

Monta Akin, Assistant Superintendent for Leander Independent School District in Leander, Texas joined Tripp Babbitt to record the latest podcast for the Deming Institute. Monta shares the compelling story of Leander Independent School District’s transformation to a Deming based management system. It begins when Monta was first introduced to Deming when she came across the […]

Minimal Viable Product

Minimal Viable Product is an important concept. The idea is to learn from customers (users) using the product/service as soon as possible. Having customers direct experience available as soon as possible allows those designing and creating the product to learn as early as possible from those customers. The idea with MVP is to speed up […]

To Copy is to Invite Disaster

Dr. Deming explained the dangers of copying from other organizations: “To copy is to invite disaster.” (page 10 of The New Economics). The proper corse of action depends on the system. This, like so much of Deming’s advice, relates to understanding the organization as a system. A Deming management view requires thinking about relationships, psychology, […]

Outdated Management Practices Don’t Die Off Easily

The following quote was provided by Eric Budd During the meeting, our division president asked Dr. Deming, “Is there hope for GM?” Dr. Deming’s reply: “Sometimes you have to wait for people to die. Eric Budd‘s comment In attempting to understand why he might say something like this, I ran across this quote, ‘A new […]

Deming Podcast: The Deming Journey at New York Label & Box Works

In this episode of the Deming Podcast (download), Steven Haedrich, President of New York Label & Box Works, talks about the Deming journey at the company. Steven also talks about the relevance of the Deming teachings today and the keys to long-term success using the Deming method. Steven Haedrich: I knew performance appraisals were useless […]

Deming Library Video with Dr. Deming Discussing the 14 Points

The clip above begins with Dr. Deming discussing a facet of the Deming chain reaction: With better quality and lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken from the Deming Starter Library on […]